The Installation Process
Renewable Energy Specialists
At Solar Arena our energy specialists will analyse your specific needs and tailor a system that will allow you to self-generate and be the owner of your own power.
Accredited A-Grade Installers
Your accredited installers are fully qualified and trained to the highest standards ensuring an efficient and timely process throughout.
Your project coordinator will liaise with you to book in a preferred date of installation. They will be your point of contact should you have any questions during the process of owner your own mini power station.
System designers will assess your rooftop and allocate the necessary resources to plan your installation. Using sophisticated satellite imagery we can ensure each individual property will achieve optimum performance from our high performance systems.
The Installation Process
1Solar Arena’s renewable energy specialist will tailor the right size of system to meet your specific requirements.
2Our designers will allocate the adequate resources to plan out your installation.
Inspection & Installation
3The Solar Arena installation team will carry out the required works on the property, ensuring maximum quality throughout this process and importantly leaving your home neat and tidy when complete.
4An independent Government inspection will then take place to assess the complete installation process and ensure the works were carried out to meet all relevant Australian standards.
5Your network provider will re-program your meter to ensure it becomes bi-directorional (accepts feed in tariffs).
6Solar Arena’s Project Coordinator will then submit all paperwork’s necessary on your behalf to your networkdistributor and electricity retailer.
Benefit You Enjoy
7A lifetime of savings without having to lift a finger.
Terms and Conditions
Version 3.1 | June 2019
1.1. You agree to be bound by this Agreement by duly completing and executing it and returning it to ECA Energy Solutions Pty Ltd trading as Solar Arena ABN 11 166 344 298 (Solar Arena) by one or more of the following:
(a) accepting a quotation electronically by following the instructions on the quotation or order form; or
(b) emailing a scanned copy to email@example.com;
(c) posting a copy to Solar Arena, Factory 2, 32 Yellowbox Dr, Craigieburn VIC 3064;
1.2. Acceptance is deemed to have occurred on the business day a properly completed and executed copy is received by Solar Arena as per Clause 1.1; or if received after close of business, on the following business day.
1.3. Solar Arena reserves the right to terminate this Agreement for any reason and without penalty within 7 business days after Acceptance.
1.4. Solar Arena may terminate this Agreement at any time and without penalty if, at Solar Arena’s sole discretion, Solar Arena determines the installation or services cannot be provided due to factors including but not limited to safety, access, building condition, or product availability.
- Clean Energy Council Code of Conduct
2.1. Solar Arena Energy will comply with the Clean Energy Council Solar PV Retailer Code of Conduct.
- Products and Services
3.1. You agree to buy the solar, storage, energy management, or other products and services (System) from Solar Arena and for Solar Arena to install the System at your property on the terms of this Agreement and you agree to be bound by this Agreement on and from Acceptance.
3.2. Solar Arena agrees to install the System on your property in a good and tradesman-like manner and be bound by this Agreement on and from Acceptance.
- Purchase Price and Amount Payable
4.1. You will pay the Deposit to Solar Arena on or immediately after Acceptance.
4.2. The Deposit is forfeited to Solar Arena if this Agreement is terminated as a result of your default.
4.3. The balance of the Amount Payable (less the Deposit) must be paid to Solar Arena on or before the day of installation of the System at your property.
4.4. The Parties acknowledge that the Price including GST (Purchase Price) was based on information and details (Information) supplied by you to Solar Arena. If either party ascertains that the Information was materially inaccurate to such an extent that additional costs would exceed 5% of the Purchase Price, then the parties will need to agree to revise the Purchase Price and in the absence of such agreement either party may terminate this Agreement by giving 5 days written notice to the other party.
4.5. If extra chargeable work arises, which was not specified in the initial contract, the additional costs are not borne by you and you do not consent to these additional costs. You can cancel the contract and receive a full refund of any monies paid if any additional costs arise after the original agreed upon contract price.
- Authority to Install
5.1. You authorise Solar Arena:
(a) to install the System at your property; and
(b) to make an application, if required, to your energy distributor or other parties for the connection of the system to the energy grid.
5.2. You warrant that you own your property and that you have full authority to accept this Agreement. You must ensure that Solar Arena has sufficient access to your property at the times it may reasonably require in order to install or remove the System. If, during the process of installation, some or all of the System or its components are affixed, attached or secured to land or premises at your property, the goods are deemed not to be a fixture and may be removed by Solar Arena at any time in accordance with this Agreement.
5.3. You must sign all documents and take all action Solar Arena requires to install the System and to connect or arrange to connect the System to the electricity grid.
5.4. You are responsible for all local government or planning requirements for the installation and operation of the System and you agree that Solar Arena are not responsible for any breach of local government or planning regulations or laws.
- Ownership and Risk
6.1. Ownership of the System and its components on your property passes to you after you have:
(a) paid the Amount Payable in full to Solar Arena; and
(b) completed any documents, or taken any action, Solar Arena requires under this Agreement.
6.2. Risk in respect of the System and its components passes to you when they are installed at your property.
- Small-Scale Technology Certificates (STC’s)
7.1. Solar Arena does not warrant that you will receive any grant, rebate, credit, other benefit or be entitled to create the environmental rights which you request for your property.
7.2. You authorise Solar Arena to sign and apply for STCs in your name and for Solar Arena to trade, onsell or otherwise receive payment for those STCs on your behalf. You or Solar Arena must sign all documents and take all action Solar Arena requires in order for Solar Arena to obtain the benefit of the full amount of the STC Value.
7.3. The STC Value is based on current prices being offered for STCs on the current market at the time of preparation of your quotation. The STC value on your quotation/order will apply (after Acceptance) to your System unless you delay the installation by more than 30 days from the proposed installation date, or you request a delayed installation due to pending building works, renovations, or other factors unrelated to Solar Arena.
7.4. If the installation is delayed as per 7.3, the STC price is subject to change between Acceptance and final installation. If the price of STCs at the time of installation decreases by 5% or more, then the parties will need to agree to postpone the final installation or revise the STC Value and Amount Payable. In the absence of such agreement either party may terminate this Agreement by giving 5 days written notice to the other party and your deposit will be refunded.
7.5. If Solar Arena does not receive the benefit of the full amount of the STC Value for any reason whatsoever, you must pay the amount of the shortfall within 21 days of Solar Arena notifying you of that amount.
7.6. Solar Arena has no responsibility if you are ever required to repay part or all the STC Value to a government authority.
7.7. You must sign any and all forms required to assign the benefit of STCs to Solar Arena.
8.1. Solar Arena may terminate this Agreement if you fail to comply with its terms.
8.2. You may elect not to buy the System if they are not installed at your property within 120 days after the date of Acceptance due to a delay within Solar Arena’s control. In this case if there’s any deposit or payments taken by Solar Arena; you are entitled to a full refund.
8.3. If you notify Solar Arena in writing of your decision to terminate this Agreement pursuant to Clause 7.2, your Deposit will be refunded to you within 30 days of receipt of such notification.
8.4. If you cease to own your property before the installation of the System is complete, Solar Arena may terminate this Agreement.
8.5. If this Agreement is terminated under Clause 3.2, 3.4, 7.1 or 7.4, prior to the supply and/or installation of the System or any of its components; you agree to reimburse Solar Arena for any expenses reasonably incurred (including but not limited to deposits paid, inspection fees, re-stocking fees for purchased products and administration fees) up to and including the date of termination. You agree this amount may be deducted from any deposit refund and in the event the amount exceeds the deposit you agree to pay Solar Arena the balance.
8.6. You are eligible for a full refund if the final site-specific design and performance estimate of your solar system provided is significantly different to that quoted at the point of contract and not signed off by you.
8.7. You are eligible for a full refund if Solar Arena, when acting on behalf of you to obtain grid connection approvals does not do so prior to installation, and you don’t receive approval from the distributor to connect the system.
8.8. If this Agreement is terminated under Clause 3.2, 3.4, 7.1 or 7.4, after the supply and/or installation of the System or any of its components:
(a) Solar Arena may remove the System and its components from your property if any amount remains due and payable 15 days after the date of termination;
(b) The proceeds from any sale of the System and its components (net of the cost of their removal and sale) may be set off against any amount due from you to Solar Arena under this Agreement;
8.9. If you sell your property after the supply and/or installation of the System or any of its components, and there is still money payable by you to Solar Arena; then you agree that such money outstanding is secured over your property and Solar Arena is entitled to lodge a caveat over the title of the property.
- Failure to Pay
9.1. If you fail to pay any amount that is due and payable under this Agreement, interest accrues at the rate applicable to judgment debts in The Supreme Court of Victoria on the amount outstanding until paid. As Administration Fee of $150 is payable if any amount is outstanding for more than 7 days,
9.2. You agree to pay Solar Arena any costs associated with recovery of the unpaid amount (including, but not limited to, legal costs).
- Solar Arena Warranties
10.1. Solar Arena warrants that once the System is installed, the installation will comply with all relevant Australian standards and with all relevant codes of practice, building codes, and legislative requirements in place at the time of installation, other than as outlined in 4.4.
10.2. Solar Arena will repair at its cost any damage to your property that is directly caused in installing the System unless such damage was caused or contributed to by a pre-existing condition of the property (including the condition of the roof), its structure or its electrical wiring/systems provided that you notify Solar Arena of that damage within 3 months after installation,
10.3. Solar Arena products are warranted by their respective manufacturers and distributors. Full details can be found at Solar Arena Warranty Conditions Ver. 2.0 January 2019. Warranties are available on request and are provided at the time of installation.
10.4. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
- Exclusion of Warranties and Liability
11.1. Solar Arena does not make any representations or warranties to you in connection with any System or their installation, except for those warranties set out in this Agreement and those warranties which cannot be excluded from this Agreement.
11.2. To the extent permitted by law, Solar Arena’s liability for breach of any express or implied condition or warranty is limited to the repair or replacement of the relevant System.
11.3. To the maximum extent permitted by law, Solar Arena has no liability to you for breach of this Agreement other than as set out in the preceding paragraph and in particular, Solar Arena has no liability to pay any damages or compensation for breach of the Agreement.
- Privacy and Information
12.1. You will provide Solar Arena with all information it requires from you to apply for STCs. You authorise Solar Arena to apply for credit information about you.
12.2. The information collected by Solar Arena may include “personal information” within the meaning of the Privacy Act 1988.
12.3. Solar Arena will collect information from you for the purposes of applying for and registering STCs on your behalf.
12.4. Accordingly, Solar Arena may disclose that information to or with:
(a) relevant Government authorities;
(b) Solar Arena’s related bodies corporate, agents and contractors (such as installers, suppliers and debt collection agencies);
(c) where relevant, your distributor, where required to fulfil its obligations under this Agreement;
(d) STC trading partners; and
(e) for any other purpose you consent to or as authorised by law.
12.5. By accepting this Agreement, you consent to Solar Arena collecting, using and disclosing your information as set out in this Agreement.
13.1. This Agreement sets out the entire agreement between you and Solar Arena and complies with Australian Consumer Law ACL.
13.2. This Agreement is governed by the laws of Victoria.
13.3. A reference to Solar Arena includes a reference to its employees, servants, agents, installers, contractors and sub-contractors where the context so requires.
13.4. A reference to business days means Monday to Friday excluding Public Holidays. Any other reference to days means calendar days.
13.5. Headings to clauses are for convenience only and shall not affect the construction of this Agreement.
13.6. Clauses 4.2, 4.4, 7.5, 7.6 and 7.7 shall survive any termination of this Agreement.
Version 2.1 | June 2019
Solar Arena seeks to maintain and enhance quality of its services by providing its customers with high quality products and services. It values customer service by providing
Five Year Whole-of-System Warranty
Separate equipment and services warranty are as follows.
- The Inverter Warranty covers the components of the customers installed system
- Solar Arena will provide the customer with the document setting out the relevant Manufacturer Warranty following the installation of their System
- 10 year warranty on Fronius Inverters
- 5 year warranty on Goodwe Inverters
- 5 year warranty on Redback Inverters
- 5 year warranty on Redback Battery Enclosures
- Refer to applicable Inverter Warranty
Photovoltaic Module (Panel) Warranty
- Refer to the applicable Photovoltaic Panel Warranty
- Solar Arena offers a 12 year warranty regardless of standard manufacturer’s warranty provided on photovoltaic panels.
- Refer to the applicable Photovoltaic Panel Warranty
- The Workmanship Warranty covers roof mount framing and on-site installation
- Solar Arena offers a 15 year Workmanship Warranty
- Any claims that arise, or Solar Arena is notified of, outside the Workmanship Warranty Period
Warranty Claim Procedure
To lodge a warranty claim with Solar Arena or outside Solar Arena please use following details:
Phone: 03 9333 0433; 03 9333 7080
Australian Consumer Law (ACL)
Consumers are entitled all legal rights based on Australian Consumer Law (ACL).
Claims of manufacturer’s warranties are lodged based on details and procedures explained in each product’s relevant warranty conditions document.